The worst service

My last two experiences with Bolt has been so pathetic no amount of words can describe it

I had a driver that said he arrived but he arrived at my destination and not at my location, I messaged him twice to let him know he's in the wrong place and I waited for him 30 - 40 minutes then I call him and he says no he's waiting for me then I explained to him he isn't and asked him to cancel the ride so I can request another ride, another 20 minutes passes and still he's parked at another location waiting for me to cancel and again I call and this time I am ****ed off because they have a cancellation policy and I don't get why I should cancel and get punished for the drives incompetence. I messaged Bolt and they gave me an automated response to apologise, how little they think about their ' customers '

The next occasion I request a ride but the ride is just completing a drop for a whole 40 minutes, messaged the driver yet again to cancel, to no avail and then tried call thrice to which the phone goes straight to voicemail

If this is what tge service is like I'm seriously considering using Uber because then I know I am receiving quality service not this mediocre service