Terrible service!!!

On April 16th I was at Park Station on Rissik Street and waiting for a driver for more than 10 minutes. After I called him, he said it was showing that I was in Fordsburg. And then I was charged for that. For the second driver, I had to enter the location manually. It was not the first this problem was occurring. I was charged R10 because of inaccuracy on the app. The worst thing is after I contacted Bolt's customer service, a lady named Maria responded to my email saying:"I have checked your order details and see that you have ordered a car to the pick up point at 43 Henry Nxumalo Street, Johannesburg (map screenshot attached). There must have been a network error with your device or you accidentally selected the wrong location. Before confirming the order you can always check the location on the map. Unfortunately, cancellation fee is charged correctly."

I really don't think Bolt is serious in doing business this way. Is it just about making money and not caring about customers?

I think I prefer other services than Bolt because of that.