Taxyfy/Bolt not stopping a trip

Hi there,

I am very furious, taxyfy /bolt did not reply to my message which was sent last week Friday.

Please may I have my money transfered back to my account. Your driver did not stop the trip of R 25.00 to R158.00 this is ***** and *****ing from customers.

Your response and my money to my account.

Kind regards Thandeka