Taxify unauthorized debut transaction

On the 20th of January 2019 I recieve a notification on my cell phone from my bank about a debit gone through on my bank account they debited R355 , rgtn I go to my emails it's a notification of payment receipt which was billed on the 25th of November 2016.

I immediately responded to the e-mail concerning my billing and explained what happend why was I billed and I don't recall the trip.

I went through my emails I saw the trip on the notification it was sonlonv I even forgot. I resend the trip to my email I remember that trip very well I paid that trip cash it was even raining I still have that t******* on record in our systems and I ended up paying my trip cash but the plan was to ask the driver to help me load my card o that app so I could not carry cash all the time. Unfortunately it was unsuccessful since my bank account was not registered to pay online hence I paid him cash.

This is wrong why did u wait for so long to track the payment that it was not paid via online payment clearly it was cash , why after si lonv dudnt j get a call notifyibg me about this unpaid rude why wait 3 years before u can Bill me only recently after j registered my account for online payment taxify debits into mg account without authority for that day. Now I'm communicating to a guy called Savour to assist me but it does not seem like we getting anywhere with this matter. We are dealing with dishonest people who have access to our personal information on their database with our banking details which does not give them the right to debit unauthorized transactions and I ended up paying double on the 25th of November 2016 and the 20th January 2019.

Can hellopeter stop these people from *****ing from us because I went online Google to check other cases like these it's too much they should not getting away with this.

I just want to see that drivers taking of the 25th of November 2016 and the cash ins he did later that business day. I need to see the total amount he made that day if there were shorts or over.

If they havea systimatic way of all online payments and cash payment it should not be a problem to trace it.

He would be short in card payments and over on cash that way it balances each other that's clear. So it would be best if they give us that days statement.

I need this to be investigated and my money back please.