Taxify service in Poland, outrageous ****

I ordered a ride through the Taxify app on the 1st of January. The app showed a price of 26 zloty (about 6 Euros) and the ride was ordered from the Central Railway Station in the city center of Poznan to my house (exactly 14 km). As we arrived I asked the driver whether I can pay in cash, which he assured me that I can. He told me that the price is 90 zloty (21 Euros) for the ride, because it is New Year’s Eve and that there is a multiplier of x4, and that if I pay him the ride will have been paid-for. I paid him and left the cab. 1 hour later I receive a message from Taxify telling me to charge my card and pay them an additional 201 zloty (almost 47 Euros). I texted Taxify through their app but they do not seem very eager to help in solving the issue. I received an answer that “they cannot help more apart from passing my message forward to the driver”, even though the driver admitted to the person from support that I have paid him, lying that it was a “tip”.

They also refused to give away the driver’s contact information due to their policy. What is more, according to Taxify, the trip happened from the city center to my house AND BACK to the city center, so 28 km together, which is false as I left the car at my house. The driver deliberately did not end the trip at my house and continued to drive all the way back to the city center.

Taxify is clearly approving the driver’s thievery and cannot even disclose his contact information, which leaves the case at a dead end.

I also want to point out that the Taxify app gave absolutely no information about the x4 multiplier during the new year’s eve, and are now demanding that I pay another 47 Euros after having already paid the driver. It was also my first ride so, according to Taxify, I had a 50% discount on my first 10 rides.

I just want to say - do not leave your credit card information with this company, they function like a legal mafia. You will be ****med and will not even know what you paid for, when the money was deducted from your account nor for what reason. Good luck finding a fair and transparent taxi company for your journeys!