Taxify Ripping People Off

Taxify is full of ****, y'all are ****en ripping people off because you lack competency and just hire every ****en Tom, **** and Harry. I use Taxify each morning to go to work and at one point a driver told me to cancel because he doesn't want to drive into Alexandra, the next driver just drove the opposite direction without notifying me as to why and the last driver I requested called to tell me I must cancel because he is busy voting and he will delay me. All of your ****en useless drivers I always ask for them to cancel because I don't want problems and to be running late for work and what do they do, nothing instead they keep the trip running. I go ahead and cancel and choose the option driver advised to cancel. Today I book a Taxify FROM Alexandra to Bramley View and I am charged R83.00 because I cancelled trips, trips I was requested to cancel by your driver's. I want my ****en money, it's bad enough i get picked up by people that look like they just came out of bed and now I must be **********. I want my money, I want my ****en money. I'm sick of this ****, firstly y'all took money from my account that you never returned till today from last year just because I wanted to start using my card, you took over R500 from my account and told me it was a service fee that would be paid back but till to this day I don't have my money and then this.