TAXIFY *******

I REQUESTED A RIDE ON THE 15/08/2019 AT 6:00PM. THE DRIVER ACCEPTED MY RIDE AND WAS MOVING TOWARDS THE PICK UP LOCATION. WHILE WAITING, I RECEIVED AN SMS NOTIFICATION FROM MY BANK THAT I HAVE PAID R22 FOR THE RIDE ON TAXIFY AND ON THE APP IT MOVED TO RATE THE DRIVER SHOWING THAT THE TRIP HAS ENDED WHEN I DID NOT TAKE THAT RIDE.