Taxify just lost a client.

Hey.

So I am always the last to complain and I always try to give people the benefit of the doubt.

Seeing as I have never had issues with taxify since I've started using the app I ddnt see this coming.

I requested a cab for a ride to town which normally takes 10 minutes. I requested it at 11.30 to leave room for any delay seeing as I had to be at my destination at 12. And the app told me my driver was 17 minutes away. Cool. I wait. 5 minutes pass and the car on the app isn't moving so I send a message asking what's happening or if it's just a glitch. To get a response from the fleet manager saying that when it is busy the calls get redirected to him and the driver will call me shortly and he is on his way. Driver calls he asks my adress I give it I'm getting anxious as it's already 11:43 but he says he is on his way so I wait.

I send another message shortly there after. Asking like hey its getting close to 11:50 I'm going to miss my appointment where are you? No response.

I had to cancel my meeting because the driver didn't have the decency to say where he was or if he was on his way. If i had known by 12:10 I would have to cancel i would have made other arrangements sooner. The lack of communication annoyed me. I had to miss a meeting I was very excited about because of incompetence. And just a lack of client service.

I am deeply disappointed because I haven't had any of these issues before. But just the fact tht i needed to flippen pay a cancelation fee because of someone else's inability to do their job yet i have to pay for nothing!!!!!!

I can't. There is no way on the app to report this. And I just am really angry at this point that my plans had to get spoiled because of a lack of communication.

I don't even want to use the app again.