Taxify is very bad and unaccountable in assisting with Phone's left in a ride

I left my phone in my ride and realized an hour later, The ride ended at 3:30pm and it was 4:30 when I realized the phone was not with me.

I have another phone that also has Taxify, tried to log into the account I used for the ride and the stupid app wanted to send a verification message to my number first before I could log on, very genuine.

Sent them an in enquiry on the app + mail at 5:00pm using my other phone with the payment details sent to my email. Exactly 24 hours later and they still haven't responded to my Support enquiry on the App. They eventually respond to my mail with the drivers phone number yet show no interest in trying to locate him from their side, the number they provided didn't even work.

I'm very disappointed in their Support system as if they had responded to my App enquiry in time I would at least managed to alert the driver to be on the look out for my phone. My phone went on voicemail by 5:30pm and I believe it was ****** by them.