Taxify is a ****

On the 3rd of March 2021 I requested for a ride to collect my little sister and her friend from Noordwyk. The driver accepted and immediately called me to say it was late (03:40 am) and the girls had already requested but he doesn't trust he will be paid so I will need to send an ewallet to him. I sent him the R400.00 but he still didn't take the girls, told me they refused to use his services as he had initially refused. So, he said he would immediately send back my money but he didn't. I called him the whole week and everyday he would say he is sending the money. On the 10th of March I sent an email to their complaints department and they wanted more details which I had included on my complaint. I sent the details and they kept quiet until I emailed them again asking for some feedback and they told me I need to exercise some patience. To date, I still haven't heard anything from them when I had sent them the proof of payment together with the guy's name and registration number.