Taxify *****

I would like to report taxify as today I had to request 2 trips from the same place that cost me R288 because the lady, started the trip with out me and she was going the same direction as I had requested, and I was unable to cancel because the is no option to cancel on the app only the drive can cancel once the trip has started, so as soon as I started changing the directions because I saw she wasn't canceling she completed the journal which cost me R144, and on my side again the application did not give me a chance to show that I was not in the car when completed it just give me an opinion to submit that the journey was completed, and since I had no choice, because I had to request again I submitted, and requested again which again cost R144, after this journey ended I was shown a way to report ***** on the taxify application even though I reported to they're support, they haven't refunded me with my money even though I have added attachmentd