TAXIFY DRIVER *****s my phone and the Company says "sorry"

TAXIFY JHB (Bedfordview) Your driver stole my brand new cellphone and your Call Centre Agent **** to me.

I reported this incident immediately after being dropped off at work. And now they are saying there was a Time Delay, they coudnt even say their internal procedures when it comes to such risk management. Lack of Compliance and Governance. Foreign companies just care about making money!!!!! So ****ed.

The Agent!!!!!! He confirmed that There were no other riders after me. And that he'd block the driver from the system, when he was back online.... But guess what????

He calls back with a different story. Im sorry, this cant be the drivers fault only, they know that they ARE ALLOWED to do such, since the customer is not protected. And I know that I wont be getting anymore responses via email (So I saw from HelloPeter that its a TREND from Taxify communications department).