Taxify Driver - Misconduct

On saturday , 27 April , I booked a ride from one venue to the next - a trip that was estimated at only around R 28 as its only 2.5 km away. At arrival on location I as per normal requested the driver end the trip and went about my business . 15 min later , when I wanted to book my trip home , my app was unresponsive and after further review I noticed that the driver had changed the destination and proceeded to travel to PHOENIX , Durban on my account . I was unable to get hold of the driver as his phone was off and my app was not allowing me to change any details or cancel the trip. Not wanting to pay for a trip I did not take nor requested or authorised , I withdrew my funds from my bank account immediately . The driver took 30 minutes to get to his location and only then a payment of R 300 was requested from Taxify for the trip. The app is still trying to debit the funds from my account - and my app is still requesting payment before another ride can be booked. This is blatant misconduct from the driver - It is theft and ***** and I will not leave this matter here. I expect that this matter be investigated and that the driver be suspended. I also request that Taxify will reverse the fee charged on my account of R 300 for a trip I never took . Although the funds were not paid - the app is still reflecting it as outstanding , which should be rectified. This matter has been reported with Taxify via the app and email - however no feedback as to the resolution at hand . I have available screenshots and drivers details upon request.