Taxify does not care about good customer service

I had a horrific experience with a Taxify driver and I have emailed them three times to report it and I have not received response until to date. The first communication I sent on the 6th of September and I sent again on 8th and 13th, and there still has been no response. I am so appalled on such bad service, they actually do not care, Taxify is not a safe in such instances.