Taxify Complaint

I am extremely unimpressed with the taxify card payment service. I have requested taxify three times using my debit card, and all three times I was charged double for the service. Upon a driver accepting my trip, Taxify would deduct R100 from my account, and then at the end of the trip, they would deduct the full trip fare again. The first time it happened, i thought it was a once off admin fee or something, but then it happened again two times thereafter. I also find it so ***** that there is no contact number available on the website for customer complaints and I've sent emails before but received absolutely no assistance.

This is a great inconvenience as at times one doesn't have cash, but the card payments on the other hand lead to double payments.