Taxify bad servise

I did send a email about bad service and still no answer after 5 days.

The email was :

Good day.

My girlfriend did order a driver today like almost every day.

First the driver was sitting on his phone almost the hole way, was not to check where to go because she had to explain where to drive.

His car was in bad shape did die at every stop.

He did not even slow down at the speed bumps just drive over.

He did not stop dead at a stop street with a speed bump in Lincoln rd.

I don't wane complain over **** but really in the beginning your service and price was better than Uber, but maybe that's why it's cheaper because of the bad driving.

Please look in to it because I leave her to drive with Taxify or Uber and I don't feel that she is so safe as before with a Taxify driver.

The driver was Kemuel was driving a Toyota Ettos 2013. The time round that he pick her up in Loevenstein was 11:28 to 11th Ave Boston Bellville.

I'm awaiting your reply ASAP.

Kind regards.

Is there email service just as bad as the driver????