TAXIFY = BAD SERVICE

I am extremely disappointed and not happy with the service I received from Taxify. On Monday (16 April 2017) I requested a taxify (from Park Station to Parktown) using my app and was notified that driver Kevin Mabuza, Toyota Etios 2013, Reg number FN49KTGP was on his wait to pick me up. I waited for about 5 minutes before the notification came through that my driver had arrived. I could not locate him anywhere near where i was waiting and so I attempted to call him. Just when I was attempting to call him my app notified me that my ride was already driving to the destination. I still phoned the driver and to my disappointment my call went unanswered for about 4/5 times. I tried cancelling the ride and at this stage the app wouldn’t let me and just never gave the option to cancel. I texted the driver asking him how come he picked up the wrong person when i had requested the ride??? Aren't the drivers supposed to verify if they are picking up the right person????

Needless to say, my account was billed for a ride i never took. I immediately wrote a review to Taxify support team who never bothered to respond. To this date, I have sent them a few emails including attachments with the screen captures I took on the day, but allas they haven’t even bothered to respond to any of my communication.

I am very disappointed and very unhappy for the schlep and blunder that happened. Above all im angry for being billed for a ride i never took. This is poor customer service on the highest level and a total *******. Needless to say i will not be recommending Taxify to anyone ever again. I don’t care that I was charged a mere fare for the ride I never took, at the end of the day it is still my money.