Taxify awarding me promos in the wrong city

Somebody at Taxify please make me understand this. I have been very patient now for more than 2 weeks trying to understand how you have my address as Cape Town meanwhile I live in Johannesburg and even on my app my address is Jhb and correct. The reason i bring this ip is because I keep receiving promotions based in CPT and I don't get to benefit from those. So far there seems to be no solution and as it now I looks like its a guessing game. -First I was told to change my address on the app (which there's nothing wrong with it is a perfect JHB address -Now I'm told I have to add another account which I don't know how to and besides I'll still use the same address anyway which you see as CPT

It has become so boring and I feel like there's no intention of sorting this out with some urgency. Furthermore the support I'm getting is so low that the person tells you do this and this but they fail to say how to do it. The conversation becomes boring because we keep going back and forth as I ask follow up questions on things that were supposed to be clarified in the first response. Somebody please tells me something that makes sense because even this CPT address that you say you have on record you're failing to provide to me to see.