Taxify

I have recently moved to Durban and i switched from using Uber to Taxify because of the relative cost of having to use Uber, Taxify proved to be more economical.

I recently had a bad experience with my Taxify driver where I went to buy groceries at a local mall. I had a lot of plastic bags with me and a lot of other stuff as well and so I asked my driver to put some of my bags in the car boot. When we arrived at my drop off destination, he only took out some of my plastic bags and stuff. I told him there was more of my things missing but he kept insisting that he had taken out all of my stuff from the boot. I had to force him to open his boot so that he could take out the rest of my things. After the whole argument, he brushed off the incident and made it seem like he was just joking around with me and did not even apologize.

I submitted a complaint to Taxify using their app and till now, two weeks later, nothing has been done. I have found that i generally have bad experiences with Taxify drivers and i just wonder what Taxify does about the complaints it receives. It seems like as customers our safety and satisfaction is not a priority!