****** Money and Gadgets- Never Returned

Using Taxify has been the worst mode of transportation. The Taxify driver, Shimane Alfred Masemola (DF 89 FG. GP, VW POLO TDi, 2017 Model) has ****** money and gadgets accidentally forgotten in the car August 8th. The driver insisted he would return my belongings.

This driver (name above) is still currently in possession of my belongings since the last trip in August. I contacted him immediately regarding the safety of my items forgotten in the back seat. He responded that he would return the items in the bag, however in the bag was a large sum of money withdrawn earlier for my driving lessons, an Ipad and iPhone 6. He continued postponing the day delivery stating that he is currently not going to be in Randburg and working on trips far from where I reside. He said he would return my stuff safely after he has arrived from visiting his hometown in Limpopo early September.

However, in October he kept making excuses as to why he could not return the items and asked to postpone the delivery date to November 11. On November 11th, he was unreachable the whole day and days and weeks after. His contact details had changed and the current contact details have changed and gone straight to voicemail. I have opened a case against him as I had threatened him since August that I would file a case for theft, but he kept saying "I will return your items, please give me time". Now that the case has been opened, it happens to be that the car is not registered to the Taxify driver, making this harder to track the driver down.

Now the last solution to my problem was to write a review on HelloPeter concerning the disregard of the safety of Taxify users.

My problem lies, with so many cases of theft filed by Taxify clients. How is Taxify resolving this issue as we are no longer safe using the mode of transport as drivers are rude and tend to ***** what is forgotten in the cars and make excuses to delay any kind of complaint sent to Taxfiy? This matter could have been handled well if the Support from Taxify responded with urgency and cautious of the safety of the client.

I highly advise all Taxify user to be very careful with using Taxify and cautious with their belongings and it is evident there have been cases of theft.

This is very concerning and extremely upsetting, to say the least about this company.