Security Issue with Bolt

Have been using Bolt on and off for a while, but this morning's incident has made me vow never to use them ever again. Ordered a Bolt ride at 08.20, the driver arrived 08.27. I got into the back seat as I always do, and the driver told me to get into the front seat which I refused to do. He a very rude and abusive manner, he told me to get out of the car, which I did and he drove off in a squeal of breaks and then shows he dropped me off 5 mins later. I have now been charged which I want reversed, but Bolt does not respond to my messages or queries. In addition, the driver's name is shown on the app and my receipt as Alexander Tanaka, a middle-aged man with virtually no hair, and this driver who shouted at me and told me to get out, was young (approx 22 yrs, and had long dreadlocks.

This is not only an abusive manner of treating a long-time client, but it is a major security issue.

I will not be using any Bolt service again.