Refund

On the 2nd of December 2018 i requested a ride from Maboneng to Johannesburg CBD around 9h30am it kept on showing 3min, 1min until 10h00 am where i called the driver Thembinkosi who told me he was still in Hillbrow i should wait, then we asked him why he accepted the request when his not near he was rude and told me to cancel the ride if i can't wait, so i couldn't wait for another 30minutes so i was charged a cancellation fee, i demand a refund cause it was not my faulty it was your bad service, i emailed Taxify 3times no one rep**** to my emails, i need ny money back