Poor service

I've been back and forth with these people at Bolt for two weeks now regarding my uncleared transactions which adds up to ten uncleared transactions, Which ranges from the 2/3/25 to 30/3/25, On the 30/3/25 because I have to request a ride more than once before it's accepted by a driver with every attempt to request they deducted the amount for the trip which added up to over R600 out of my account(in one day!)and it was never reversed or cleared from their side, which usually happens, Most times I get it back the same day, it's been more than 14 days and other transactions are older than a month, Ive tried pleading with them as it's TO ME a significant amount to be charged in one day! Rides that were paid for but never took place, I've visited my bank after numerous conversation with them and bolt just to be clear who was at fault and as per Absa's authorisation team the fault lies with Bolt, as the are not allowed to clear transactions without BOLT CLEARING IT FROM THEIR SIDE, giving them authority to clear and reverse my transactions, They are seeking a detailed email including those transactions that took place for the month of March. A whole ten transactions,