Poor response time & bad client service

on Saturday 12/09/2020 I requested a ride and a driver by the name of Colin Julius phone number *** accepted the ride & the charge was R30 that was deducted from my acc told the driver I am just picking up a cake for my kids & heading back to my place so he said he'll wait for me it was not even 5min we turned back upon getting home he showed me a charge of R114 & I told him that a deduction of R30 was taken from my account he then said Bolt checks if your account has money hence the R30 so I paid him R120 he did not have change, about 20min after the ride another charge of R80 was deducted from my account called Collins he said he'll bring my money back on the same day & I have been calling him since always a new story from his side - I reported the matter on the company's support page their response was we will contact the driver & hear what transpired which is a automation I have not heard from both the company or the driver nothing nor have I received my money back. Bolt's response time is very poor & disgusting as this is not the first time I am suffering in their hands I just need my refund !!