POOR POOR SERVICE EVER

On the 31st March 2018 I lost an item on one of the drivers travelling from Auckland Park to Johannesburg. I reported the incident and was provided with a number to contact the driver. Its been 3 weeks contacting the driver about my item, even offered we meet at an area suited for both of us. This driver (Mehluli is his name) has been giving me the turn around or hanging up my calls. Today I call him again and he says I MUST COME TO HIS PLACE (HOUSE) TO PICK UP MY ITEM. im not sure how that seems right or how they prohibit drivers to say that to customers but that is unacceptable.

Sent communication to taxify (with their customer service number that doesnt work) and im still waiting for feed back.