Poor customer service

Can you assist me in finding one of your drivers by the name of Ennocent driving a Honda BR-V registration CA601113. Myself & colleagues had requested a ride with tlhis driver on the 01 December 2018 from Goodwood to Khayelitsha. I had realised upon arriving at home that I had lost my wallet with my bank cards etc. I contacted the driver on monday 3 to enquire if he had picked up the wallet? He confirmed that he had picked up the wallet & has it in his posession. I then enquired as to how I can be able to retain my belongings, upon which he asked me to pay for him to bring them to me. I then declined this request because I felt I was being taken advantage of. I then asked him to tell me where I c an come & collect my things or if he can take them to the nearest police station where I can collect them? This driver declined to these request & I would like to open a case of theft against him for my belongings to which I believe he is trying to ****** money from me to retain them.

Your haste response to this email will be appreciated as I am prepared to take further steps regarding this matter & taxify for poor customer conduct.