Over charging

I am currently having the Worst experience with Taxify.

On Sunday 22 October. I made use of Taxify. The driver explains to me that his app is giving him issues and is overcharging clients, so he tells me he will cancel the trip from his end and charge me cash based on the price estimate.

All is well on Sunday, I pay the driver cash and life moves on.

Fast forward to Tuesday 24 October. I get a debit from Taxify for the SAME ride I PAID for on Sunday. I proceed to email so. Wine by the name of Vitali who is really slow at his job. Since Tuesday I have had to email him for feedback and all I'm told is they are awaiting driver's response. How long does it take Taxify to communicate with their drivers???

Fast forward to a few minutes ago. I haven't used this app since Sunday. And YET AGAIN my account has debited on my account.

Like I have never been so damn ****ed at a service. I have now been charged THREE TIMES for one trip.