Non-existent support for passengers

Good Day Taxify, Firstly I would like to point out that the lack of support I have received from your organisation is absolutely shocking. I left my mobile phone in Rudzani Ratshibvumo's vehicle on the night of Friday 14 December 2018. I contacted your support via e-mail, as there are no support numbers available, which took almost 5 hours to get a response requesting further information. To which I responded to within 20 min. I then sent 2 follow-up e-mails requesting information on the status of my support request, to which I received an e-mail two days later, on the Monday. Since then I have had no further response or communication.