Money ******

I booked a ride in Feb and the driver never collected me AND charged me cancelation fee. I did in fact cancel after waiting for almost an hour. The driver is lying. Saying he collected me and can prove it. It's a lie! I had to call a friend to take me home after standing outside in the road at midnight waiting for him to get me. This has happened twice before but I'd didn't complain. I'm fed up now. It's a lot of money to pay for no service received!! This is unacceptable. The support team also never gave feedback regarding the feedback from the driver. If I didn't ask AGIAN today I would still not know. The driver is lying!!!!