Lost Phone On Bolt Taxity

This company just doesn't care, a week ago on 18 June 2020 I lost my phone in one of their taxis. I reported the matter the next day and I was told it would be investigated. The inconsistency in the response that I received based on the driver's explanation did not seem to bother the company much. At first I was told that according to the driver he had himself told me that my phone is not in his car, this was false because I only realized that I forgot the phone only after he had left and at that time I had no means of communication to call him or notify him of this and thus I only reported the incident the following day which was on Friday 19 June 2020. I copied the initial response below under quote.

"Nat (Bolt)

Jun 18, 2020, 1:48 PM GMT+3

Hi Katlego

Thank you for your patience.

Kindly note that on contacting the driver he stated that he confirmed with you that the tablet phone was not found in his car.

Should you have any questions, please do not hesitate to contact us. Kind Regards Team Bolt" When I notified the consultant about the falsehood of the statement from the driver he just continued to ignore the inconsistency and just proceeded to tell me that that they will investigate however they were not responsible for Items lost. Till now I have not been contacted, I only received an automated email asking me to rate the service I received.....What service exactly?????