Lost my school back with laptop,textbook and other staff

Lost Item in Bolt Ride on 25/06/2024

Dear Bolt Support,

I am writing to report a lost item from my ride today in Cape Town. I took a ride on 25/06/2024 from 120 Durban, Oakdale, Bellville to 14 Fitzgerald, Camelot. The ride was from 09:29 to 09:53. Unfortunately, I left my school bag in the car. The bag contains my laptop, books, shoes, and a black sling bag.

I was sitting in the front passenger seat with the bag between my legs. When I contacted the driver, he mentioned that he did not see the bag. However, I am certain I left it in his car.

Please find the driver's information below for your reference:

- **Driver Name:** Lazola - **Contact Number:** *** - **Vehicle:** Renault Clio - **Registration Number:** CF302562

My contact information is as follows:

- **Name:** Asiphe Asie - **Contact Number:** *** - **Email Address:** ***

Attached are pictures of the driver's information for your reference. I urgently need my laptop back. Please assist me in retrieving it.

Thank you for your help.

Regards, Asiphe Asie

Since yesterday I've been waiting for Bolt to contact their driver to bring back my belongings but still nothing.

Your statement is quite strong and might not be the most constructive way to address the issue. If you want to communicate your frustration while maintaining a respectful tone, consider rephrasing it like this:

"I am concerned about the security of items left in Bolt vehicles, as I have heard that lost items are rarely recovered. It feels like Bolt does not have effective measures in place to address this issue."

It feels like Bolt does not have effective measures in place to address this issue.