Lost Messenger Bag

On Tuesday (4th of February 2020) I forgot my bag in the car after my ride dropped me off; when I called the driver, his phone went to voicemail. I sent a message via the Taxify(bolt) app and did not receive any helpful information, instead, I was given the same number that sent me to voicemail to call again. Today it's Friday and I have been calling ever since Tuesday with no luck. The lost messenger bag had a textbook some stationery and spectacles. I am very disappointed at the level of service and customer experience bolt has made me suffer. After the ride, the app does not show details of the driver of the car he was using, only the name and numbers, which in this instance have proven to be useless!