Lost Item on the 28th Feb 2020,

Once again, Im trying to explain to you that the driver cancelled the trip as if it did not happen. I have my phone GPS records attached. Its showing the drive from Grace Street to 3 Surbiton Street and then the driver went to Charpel Street South Point the same night on the 28th Feb 2020. Im going to open a case today and I will take this matter in my own hands because your support is very useless so far. I asked you to give me the Registration number of the Car or Cellphone number of the Driver and then I will take it from there. Why are you covering for your driver?, he's a ***** and very *******. He's going to continue *****ing passengers items and its a bad reputation for the company. Check the attached GPS records from Find My Device. If you cant help me just tell me and dont sending me around circles. Its been a whole week now waiting for your support. I dont feel safe on Taxify anymore, I can be ****ed or hurt and no one from your support is able to provide driver's details. Im very disappointed with you guys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!