lost item not found on taxify

on Friday the 10th of January I requested a taxify from Melrose to Kew. As I got home I realised that I left a plastic containing my food, wallet and a powerbank. Immedietely I called the driver and his phone was on voicemail and it was on voicemail till today (sunday). I reported the matter to taxify explaining that the wallet has R1800, and my identity documents in it as well as my cards but they told me that drivers have 48 hours to respond. I kept on trying the driver's number and luckily today it went through and when I explained he says he needs to check if there is anything in his car first. I mean really since Friday he had not seen that there was something. he calls later saying he couldn't find anything, he even said he would have called me had he realised that I left my plastic of food. Mind you I had not even told him that there was food in there. im really dissapointed