Lost Cellphone

I use Taxify to my place and left my phone on the front passengers seat. Called driver and he said that another client took my phone. Imagine!! i sent them this mail on the 2nd of November and no response till to-date. Service sucks badly!

Good day, Friday the 27th October early morning I used one of your drivers. He picked me up from New Cafe in Midrand, we went to McDonalds and dropped me off at my house (Urban Ridge West, Midrand). I left my phone and my burger in his car. I sent an email on Friday to your services for his number so that I can call him. I was only able to log online on the Monday 30th and fortunately one of your consultants was able to locate me the drivers numbers. I called him and the very same day to ask him about my phone. He told me that he saw my phone and he had two clients after me and one of the clients took my phone. I asked him how can he allow another client to take another clients belongings, things should be returned. Especially once you as the driver have noticed it!!. He then asked that I call him later as he had a client. I called him later and he was not able to talk. He then asked that I call him again. I called and he changes his story, that he dropped people at the garage. I mean this guy is playing with me now. I called later and I didn’t get any response from him. I am really not understand how such a big brand like Taxify cannot be trustworthy. I am gratefully disappointed at your services. All I want is my phone back. And the amazing part is that I had also left my McDonald's in the car but he managed to see that and not my cellphone. I went inside to add to the money so that I can pay him and I paid him and went in my house. I realized later that I had left my phone and food with him. Recommendation to friends, colleagues and family shell be a painful experience when I have to explain how I lost my phone in your services.

Regards.