Left stranded and missed a R43k a month interview

I was recently sent a notification about my five rides at 50% off but only if I provided Taxify / Bolt with my card details which I was reluctant to do since they now have my card number and the CVV number.

However, I took the chance as I had an interview on Friday in Parktown at 2pm for a R43k a month job. I took the Gautrain to Park and from there the interview destination was 5 minutes away.

I especially deposited cash into my account (at a cost!) so I could pay with my card to qualify for the discount.

At 13h45 I requested Bolt only to be told my account was "blocked because of unusual activity".

If you look at my history on cell number ********** you can clearly see I have only ever used Bolt once. The driver who acknowledged that call on that day did not turn up, so I cancelled it and requested another trip.

Due to your inefficiency and incompetence I did not get to my interview on time and have lost a R43k job.

Furthermore, I then needed to go back to my bank's ATM to withdraw the cash I had just deposited (once again at a cost to me!) so I could catch a black taxi home.

You left me, as a woman, stranded in one of the most dangerous areas in Johannesburg.

I am absolutely outraged and livid with Bolt / Taxify.

You left me stranded and I missed my interview.

I would like your thoughts on how you think you could possibly compensate me for this.

My suggestion to you is a R500 credit to my account. I will not accept a penny less. Should you choose to not admit to a dismal failure on your part, I shall make it my mission to besmirch the Bolt / Taxify name to every person I know and on every social platform available to me.

Oh, and while we are at it, please check my partner ****** account on cell ********** to see how many times we have made use of your services over Uber. My partner submitted a complaint to you about a driver who acknowledged our ride and when he arrived and we climbed into the vehicle he told us to please get out as he was waiting for another customer who had gone into Spar to do shopping.

I trust you will make the right choice in regard to my demands AND that you get back to my partner, ***** with regard to his complaint which was submitted to you weeks ago, with a solution and compensation to him as well.