Lack of assistance to customer. Charged even though ride did not happen. No feedback to customer

I was charged for a ride that did not take place. I emailed your support team with no response. It’s been two days now. I sent a complaint via the Bolt APP still no response. I have send your team a Facebook message will also no reply. I was charged R287 for a ride that did not take place.

Your customer support sucks and the platforms that you made available to assist your customers are useless