Intentionally theft of customers belongings

I lost forgot my phone inside an uber, I noticed within a short moment and i started calling my number, I’m definitely sure that the driver ignored the phone calls so he can keep my phone for himself. I reported the incident on app as well went to their offices in Randburg but sadly I never got any sort of help While I provided as much information for them to be able to deal with my case. You need to start hiring and training your drivers because I definitely regard bolt unsafe as compared to Uber. Drivers intentionally ***** customers belongings knowing that they head office won’t do a thing to them