Incorrectly debited, now a hassle to get your money back

I was deducted a R76 besides that, the driver came to pick me up, started the trip and then drove off and ended it a few minutes later and i watched how this guy is driving around, i messaged to ask where he is going, that is when he ended the trip and i was charged an additional R15. which according to taxify has been refunded... where??? i don't know???? Secondly to be deducted the R76 for a ride that had not happened. when i queried this, i was given a run around requesting bank statements etc. I provided them with a detailed transaction of my bank account showing the 2 debits coming off the bank account. Still this is an issue for them asking for a stamped bank statements. I then explained that i will only be able to get a bank statements at the end of the month as my statements get emailed to me and run from the 01st to the first and therefore a screenshot of the transaction history has been forwarded to them to show the deduction.

This is not the fist time that i have been cheated with Taxify and money taken off. the other time i was charged R108 for a trip from my work to home that normally charges R86. the driver dropped us off, did not end the trip and only ended the trip 5 minutes later making the payment R108. The excuse from Taxify is that the driver had network problems and that was the reason why it was debited so much. no sorry no refund. this is absolutely unacceptable. when i tried to reply and query, the case was closed and i could no longer comment on the trip