Incorrect Charge & Bad Service

Good Day,

I recently downloaded Taxify, On my second trip, at the end of my destination Taxify notified me that my ride is over. upon checking my receipt for that ride i noticed my end destination had changed and i was charged extra. i tried contacting someone to assist but was not successful, i sent a message on the Taxify App (i.e. Support) and sent an email, 6 days went by and i still have not received any feedback yet their turn around time is 1 day.