I'm literally annoyed

I have never had such ridiculous service in my life am so disappointed and now that i want my money back i am not getting any feedback.

below are the emails i have been sending Taxify agents with no feedback while they are able to send me emails every 24hrs.

From: sicelo nobela ********** Sent: Wednesday 16 May 2018 6:29 PM To: Percy Nobela ********** Cc: ********** Sinako from Taxify ********** ********** Kagiso from Taxify ********** Subject: Re: refund

Zandile, Sinako, Linda and Kagiso

Can I get feedback on this query or am I going to be ignored like this.

On Wed, 16 May 2018, 8:21 AM Percy Nobela ********** wrote: Good day I have numerous inconvenience with Taxify where I used by promo code when I requested the ride however when the trip ended I got debited the full R350 amount and I was told that no promo code was used but when I tried using the same promo code again it said promo code had already been used. I cannot deal with such inconvenience with your company I work so hard 12hr a day for my money to be taken like candy from an infant. I need my money reversed as I have no authority in it being debited so I can delete my profile. I will honestly never use Taxfy ever again. Sicelo Percy Nobela Discovery Insure Vitality status: Gold

Discovery 1 Discovery Place, Sandton | P.O. Box 786722, Sandton, 2146 Direct: +27 11 ********** Email: ********** URL: www.discovery.co.za Find out more about other Discovery products From: Sabelo Nobela ********** Sent: Wednesday 16 May 2018 5:06 AM To: Percy Nobela ********** Subject: Re: We Miss You Sabelo Sent to Zandile Maziya and Flo Morake Please reverse it back so I can delete this app such terms an conditions are not communicated upon the app being downloaded and that is very wrong I work for a customer service company and I know in all t&c that may have a financial impact on a client must be communicated prior to such being processed. This is bad and annoying I can take this to the ombudsman and they will definitely agree with me. Please reverse my funds by close of business today so I can delete my account.

On Tue, May 15, 2018 at 08:40 PM, "Zandile Maziya" ********** wrote: Good Evening Sabelo, Thank you for your inquiry. Taxify performs a temporary card verification hold (pre-authorisation) for all newly added bank cards (debit and credit) to check validity and minimise/avoid any ********** and unauthorised use of your card and information. This hold may appear as an unknown charge, but it is not an actual charge. In other words, this amount never leaves your bank account; instead, it is held for a certain period by your bank and made available shortly after. The system may verify your payment details for up to your first five trips. The period of this verification hold may vary, depending on your banking institution. For any disputes or request, please contact your bank. Kind Regards, On Sun, May 13, 2018 at 07:39 AM, "Sabelo Nobela" ********** wrote: Hi Sinako I made 1 trip but i firstly got debited R100 and then followed the R30 which I know. Please advise on why I paid R130 for a R30 trip and there is no receipt on the R100 can I have my refund On Mon, 09 Apr 2018, 9:02 AM Sinako from Taxify ********** wrote: https://uploads.intercom-mail-200.com/i/o/ ********** 6/5d5aca4004f5b54fdaab6f30/File ********** 196747 Hey Sabelo, It's been over 2 months since you used Taxify. It's a long time and we started to miss you... https://js.intercom-mail-200.com/images/emojis/32x32/1f614.png As a reminder, Taxify lets you to: • Get the best drivers in Johannesburg, Cape Town and Durban to pick you up in minutes • Pay for rides without cash (Taxify Payments) So next time you need a ride, don't forget about Taxify! Hope to see you soon! P.S. In case you have a new phone, you may want to get Taxify again. https://uploads.intercom-mail-200.com/i/o/ ********** 3/d4129cf60d613cf26e06bc40/lastobject_appstore_go IMG_ ********** 3_073603.png

On Mon, Apr 9, 2018 at 09:02 AM, "Sinako" ********** wrote: Hey Sabelo, It's been over 2 months since you used Taxify. It's a long time and we started to miss you... As a reminder, Taxify lets you to: • Get the best drivers in Johannesburg, Cape Town and Durban to pick you up in minutes • Pay for rides without cash (Taxify Payments) So next time you need a ride, don't forget about Taxify! Hope to see you soon! P.S. In case you have a new phone, you may want to get Taxify again. Subsidiaries of Discovery Limited are authorised financial services providers. The information in this email is confidential and may have legal privileges. We intend it only for the use of the individual or entity we've addressed the communication to. If you have received this email by mistake please delete it and tell the sender. We forbid any unauthorised use, change, disclosure or sending of the contents of this email (including its attachments), whether in part or as a whole, unless consented to in writing by the sender, as it may be ********. We cannot guarantee this email has no malicious coding. We reserve the right to check, intercept and block emails or take any other action according to our email etiquette. Discovery will not be liable for any delivery delay, loss, harm, disruption or data *******ion that may arise from this email. A full list of company directors is available on our website at: https://www.discovery.co.za/info/directors - or to get this list by email, please email **********