I want my phone back...

Early Sunday morning we requested a trip from Jhb to Pretoria Centurion. Later the morning I realized that I forgot my phone in the driver's car. I contacted him several times and he did not answer. I send him a message saying that I forgot my phone in his car. When I did not any reply from him I contacted support on the Bolt app. The person said that they will get back to me. Yesterday I contacted support again to find out what is happening they said they will reply in 48 hours. I send them a message again this morning sharing my concern about the the phone. Which is now 48 hours later. I still did not get any response from them. I am furious about the service I am getting.

This is the 2nd time I that I forgot something in the car and did not get back. Thr 1st time I left it but with the phone I decided to do something. It's an expensive phone and I already paid R425 for the trip after I paid R385. *I wanna know what Bolt is going to do about my missing phone and also about the driver whom I'm sure already sold my phone by now.* It is Wednesday amd I reported my phone missing on Sunday already.

I use Bolt as my means of transport but after this I will never use Bolt again. I am going to stick to Uber.