I WANT MY MONEY BACK BOLT

*******!!! You overcharged me twice, sent an email with all the details you asked for. Customer care rep**** acknowledging the error. Was promised a refund, a week later I'm chasing my money and you keep asking me to verify my details. Attached screenshots of the previous conversations and still I'm being asked silly questions. I'm still using the same email address they have been replying to all this time and when its payback time no one is able to track the account the email is linked to. HIGHLY DISGUSTED