I think bolt is using my information for some other people

Im using taxify(bolt)since 2018 and they was no problem except when you are using the credit card coz they over charge you and when you request a drive agree to come and fetch you and when he arrived he will tell you that he is not going especially tax rank coz they are not safe but the taxfy will still debited the money thou the didn't take you .But my issue today is someone is using my information for the past 4 weeks i receiving a recipient of using bolt but im not taking bolt this days coz I'm not going anywhere but someone is using my information for and discount for bolt that gave me its going to that person and i can't contact them coz they is no information to contact them or complaint.