Horrible service from a Taxify Driver in Durban.

So glad I finally have a chance to express my grievances against the Taxify driver in Durban, KZN. So I went to Durban from JHB on Sat 23 June. I arrived quiet late and required services of a Taxify to get home. I then made a request and was assigned to Syanda. He came in in less than 5 minutes, I got in the car and sent him a location via WhatsApp as my battery was flat ( ********** - that's Syanda's number). Shortly after having left the vicinity, he makes a call to someone I would assume is his girl friend and says "I'm leaving town now please make a plan to see me, jump out of the window or something".... How rude, it takes a level of disrespect to make those kind of phone calls in the presence of a client, while on the road driving. It doesn't end there, he was barely focused the entire journey. On two occasions, he got lost. How does one get lost when they have been given a location and using Google maps to get directions? At some point, he pulled over and stood for about 5 minutes doing only god knows what. I did bring it to his attention that him constantly losing directions and parked on the side of the road is actually impacting on the fare of this ride- he came up with some stupid excuse of how the fare was only gonna go up on Monday blah blah blah!..... He surely thought I was some sort of an idiot, or he took me for an idiot. I let him do whatever he was doing on his phone, I got fed up and used my phone to maneuver around and I still had to reiterate every single thing that was being said by Google Maps. The initial quote was R140- R170 but because of Syandas incompetence, lack of concentration on the road I needed up paying close to double, R245.