Horrible service

I am so disappointed in Taxify. So I try to book a trip and I get a message saying that my account has been blocked Until 29 November 2025. I send a message, asking why my account is blocked. I then get some lame excuse saying that I didn't pay one trip in full and my account will be reinstated after I make the payment. I then send all the details of the payment that was made in cash and i send them my email that I received from them about the trip which says that I paid the whole trip. And still I am told I only paid R78 of a trip which cost R299. Now can you please explain to me if I am a woman alone, why a taxify driver, will allow me to get out of his vehicle if I only paid him R78? Because clearly your answer to me does not make any sense. And why if I use this service on regular basis and I will decide on the 12th of October, that I am only paying R78 on a trip. I am so upset about this whole thing and it can't even be resolved immediately as you send a message and you get an answer 2 or 3 days later.