Felt unsafe with bolt driver Khumbulani

So yesterday my husband and I requested a trip and we had three stops. A bolt driver came and picked us up. Guy was so angry as if we had done him wrong. His app name is Khumbulani and he drives a Toyota Corolla. We forgot to take the registration number.

So he takes us from Darras Centre to home. Then a minute later he drives us to 1 Hunter street where we were supposed to pick the kids from church. When we arrived at the church destination, he demanded for payment of R85 as he brought it to our attention that he was not supposed to take the trip as he didn't notice that he was supposed to take us back to our house from church.

Since it was a Sunday and we did not want an argument at the church premises, we paid him as he completed the trip at church and bolt showed that we had to pay that amount even though he did not drop us back home. We felt unsafe with this guy and the problem is the customer care of bolt has a robot and no one can really attend to our complaints.

My husband used his account to request and bolt showed that they only care about their drivers and not the clients. The safety feature on their app is only available once you enroute and once the trip ends, this feature is not available. I believe e-hailing should be a safe platform for all of those who use the service.

We need a refund for the partial trip that was not completed