Driver ended my ride 3 hours later!

Taxify driver named Patrick did not end my trip. Trip was supposed to be from Overport to Sydenham, but driver ended the trip 3 hours later in Kwa-Mashu!

When we reached my destination, the driver told me his "battery had died". I saw he had a car charger and I asked him to please plug it in and end the ride. He said he would "reboot it". He said he wait outside my house until his phone came on so he could end the ride. He never did that.

I phoned him later that night when I got a notification that I have to pay R246 and asked him why did not end the ride. He said he reported the issue to Taxify and that they would be in touch with me. I only received a response from you yesterday (this happened on Monday) I am NOT responsible for this amount of money. It is the driver's fault. THIS IS ***** I spoke to another driver who said that not ending trips is a common practise amoungst Taxify drivers when you use your card. He also said that drivers phone batteries are not allowed to die whilst they are on trips. Clearly the driver in question - PATRICK - did BOTH.