DOUBLE CHARGED FOR A RIDE THE DRIVER CANCELLED.

Extremely frustrated.

I tried to order a Taxify. Using a R150 off my first ride promotional code.

My ride reflected as R0 as I was using the code. My driver was 4 min away and the ride was cancelled.

I then proceeded to reorder a ride.

During the time it took for the driver to arrive I noticed that message where the R0 charge was displayed next to my card now said “Ride Price will be calculated at the end of the ride.”

The driver eventually arrived. However he was at my final destination not the pickup location.

He told me to send him a location pin on WhatsApp. Which I did. Then he called to say that I was too far away for him to collect me.

The driver advised he would cancel the trip and that I would therefore not be charged and I would not lose my promotion code for my first ride.

After canceling the ride. I saw I had the R150 off my first ride promotion available again. However I was then charged R100 to my card.

I removed the card after this. And then an additional R100 was deducted from my bank account ??!

I also have screen shots I took during this experience as my friend had advised me of their previous experience being charged for a ride using a promotion after the driver cancelled the ride.