CB
Craig B

1 reviews | Active since Nov 2013

31 Oct 2018, 06:47

Dont use Taxify

I always use taxify, since they are a little bit cheaper than UBER. But dont be fooled by that R2-R3 saving. Their service is pathetic.

I booked a short trip last week, got out, and off the driver went, without completing the trip. I called him about 10 times, after which a voice prompt said "we cannot connect you to the driver, you have called too many times". The call centre or complaints hotline either goes straight to voicemail, or just rings. If you must every be in a emergency situation, there with be nothing you can do. Because Taxify does not care.

Apart from all of this, there was no way I could complete the trip on the app myself, so the driver can drive to Joburg and charge me R10 000 and there's no way you can stop it. Hectic.

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